Inhouse Courses - Terms and Conditions

1.  Fees

All course fees identified in the section above are fixed for this contract. The number of delegates confirmed above is fixed for the dates as set out above in this contract. Should the number of delegates who attend the course be less than the above specified number of delegates, the client will still be liable to pay for the above specified number of delegates and the above  full contract price.

2.   Delegates may attend subsequent course dates

Should fewer delegates attend the set course dates above, the delegates have the option of joining future course dates set for the same client. If large numbers cannot attend the course dates, new course dates for the client can be set within a two month period.

3.  Confirmation Instructions

• On the receipt of this submitted booking and contract we will email a confirmation letter detailing your course numbers and course dates and price.

4.  Payment

• Payment can be made by cheque or by electronic transfer, and must be received 30 working days from the date of the invoice.
• Please quote the reference number from your invoice & organisation name so that payments can be tracked.
• Should payment be made after 30 days a 5% penalty fee will be charged.

5.  Cancellation

• All cancellations must be done in writing and emailed directly to the Imsimbi Training sales consultant.
• Inform us immediately if you have to re-schedule or cancel the booking so that we can inform the facilitators, caterers and conference venue. Else this will be for your account.
• The following charges apply if you cancel:
  -  11 - 60 days before a course = 15% of the course fee
  -  6 – 10 days before a course = 20% of the course fee
  -  4 – 6 days before a course= 30% of the course fee
  -  1-3 days before a course = 50% of the course fee
  -  No show on the day of the course = 100% of the course fee

6.  Transfer of dates & Postponements

• The transfer of dates option only applies to delegates who are transferring to a different date for the same course.
  
• Transfers of dates for courses can only be made up to 5 working days prior to the course commencement, after which point the transfer or postponement is considered to be a cancellation, and the cancellation fees above will apply.